How to delete your account in the app
- Open the CondViva app and sign in to the account you want to delete.
- Go to Profile and tap Edit profile.
- At the bottom of the profile editor, tap Delete account. Scroll down if necessary.
- Read the “This action is permanent” warning. To continue, tap Delete account again. To stop, tap Cancel.
- Wait for the process to finish. After deletion, you will be signed out.
What happens after deletion
Deletion is permanent and removes your access to CondViva. Uninstalling the app or signing out does not delete your account.
The condo’s history remains preserved, without your access, as stated in the warning shown in the app. Deleting your account does not automatically erase every record associated with condo operations.
For information about data retention or to request deletion of specific personal data, contact us through the channel below.
Can’t access your account?
Use the contact email below to request help deleting your account. Include the email registered with CondViva and state that you want to delete your account. Do not send passwords or access codes.
Need to get in touch?
For questions about this document, email [email protected].